Use EmailLabs Compliance packages to meet legal requirements, security standards, and the expectations of customers, partners, and auditors. Flexible tiers – from Basic to Premium – let you tailor the scope of audits, documentation, and expert support to your operational scale and level of process maturity.
| Service / Functionality |
BasicIncluded in the Safety&Support Advanced package or available as an add-on service (one-time fee: 750 EUR) |
ExtendedIncluded in the Safety&Support Professional and Enterprise packages or available as an add-on service (one-time fee: 2000 EUR) |
PremiumAvailable as an add-on service (one-time fee: 5000 EUR) |
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Audit of key (core) processes and procedures |
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Data center audit
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Questionnaire question limit (single question, no evidence required)
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100 (or up to 2 hours)
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200 (or up to 4 hours)
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Unlimited
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Preparation of evidence for questionnaires
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(evidence limited to ISO procedures) |
(system-based evidence) |
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Priority handling of questionnaire-related tasks
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(min. 4 business days) |
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Possibility to negotiate individual contractual terms (excluding DPA)
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Possibility to negotiate a custom DPA, including analysis of organizational and technical measures and security policies based on the Client’s template
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(DPA only) |
(up to 2 documents) |
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Possibility to conduct internal audits at Vercom (online / onsite)
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(up to 5 days – 40 h) |
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Possibility to conduct external audits at Vercom
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Free supplier audit upon request
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Once per year
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Compliance analysis with selected legal regulations
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Dedicated reports on demand
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Analysis of additional appendices (e.g. security appendix)
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(Maximum 2) |
(Maximum 7) |
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External penetration testing upon client request
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Digital Operational Resilience Act – DORA
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Non-negotiable provisions
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Negotiable contract
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Have questions about our platform? Check answers to the most common questions.
The differences mainly concern the scope of audits, the level of involvement of the compliance team, and the type of evidence and documentation prepared. The Basic package works best for simpler structures, Extended for growing organizations, and Premium for high audit and regulatory requirements.
No. They are not mandatory, but they significantly simplify meeting legal, security, and audit requirements – especially when working with large clients, regulators, or external auditors.
Yes. Audits can be carried out online or onsite, depending on the package scope and organizational needs. Details are agreed individually.
Yes. Compliance Packages may be purchased as add-on services, or you can choose selected elements only (e.g. additional audits, analyses, or compliance questionnaire support).
Depending on the package, this may include:
Yes. Selected packages include DPA review and negotiations, assessment of organizational and technical measures, and support with security documentation.
The packages are intended for organizations that:
