Vercom S.A. public company, to which the EmailLabs project belongs, has successfully completed the ISO 27001 Surveillance Audit and ISO 27018 Certification. Both audits confirm that organization’s information security management system aligns with the most recent information security best practices and apply the international standard for protecting personal data in the cloud.
The scope examined by the auditor is creation and development of CPaaS solutions that enhance customer communications management, including email, SMS and PUSH. The Statement of applicability dated 05.08.2022 applies. The certification process of the information security management system was carried out by LLC-(Certification) Czech Republic a.s, Prague.
Vercom implements the information security policies, procedures and guidelines specified in ISO/IEC 27001 and ISO/IEC 27018. One of the most important is the formal procedures we have implemented for granting access to data. In our daily work, we follow the principle that only authorized employees have access to data. It’s the principle of least privilege that we always have in mind, minimizing the necessary and legitimate access, which is always restricted due to employee’s job function. For each access, an identifiable person or automated process is responsible.
We have a business continuity plan with relevant sections on incident and crisis management, resilience, backups and disaster recovery procedures. The BCP plan is undergoing annual testing. This year, the subject of these tests was data restoration process during which we refined and approved the latest version of the backup management procedure, that complies with ISO 27018.
Vercom conducts a risk assessment at least once a year to identify, evaluate and prevent information security issues. This year, the organization’s risks included data management processes in cloud computing. EmailLabs’ services were identified as compliant with the public cloud requirements, and its various elements were described – with reference to the PFSA’s cloud announcement by a law firm. A risk management plan was defined and approved.
At Vercom, we have a formal process for managing change, involving IT changes in particular. More than a year ago, we have also introduced a vulnerability management procedure with regular updates to ensure continuous system integrity and timely mitigation of emerging security threats. The organization requires strict data separation of production from development or test environments. We implement periodic penetration tests both within the organization as well as performed by third-party companies.
Vercom continuously raises user awareness and implements appropriate audits and policies for virus detection and prevention, as well as for data recovery. Apart from annual GDPR and ISO training, we conduct employee workshops run by our pentester and security engineer on the most recent risks of personal data. This year, we introduced additional cybersecurity training sessions delivered on a weekly basis to raise employees’ awareness on cyber threats. The organization is subject to regular internal and external audits to improve its practices.
We are proud to announce that Vercom S.A., the company behind the EmailLabs project, successfully passed an audit for compliance with the latest ISO/IEC 27001:2022 and ISO/IEC 27018:2019 standards....
Gmail has announced significant changes in the requirements for email senders to maintain a good reputation and proper classification of messages in user inboxes starting from February 1, 2024....
The increasing number of phishing attacks each year, and the projection that this trend will continue to escalate, aren’t likely to astonish anyone. This can be attributed, in part,...
Out of all the things that can go wrong when sending out marketing emails, having your emails end up in the recipient’s spam folder is arguably the most dreaded...
Email Authentication, Security
DMARC is an email authentication protocol that is designed to give domain owners the ability to protect their domain from unauthorized use, commonly known as email spoofing. Spoofing occurs...
With the emergence of the Covid-19 pandemic, many brands have been challenged to adapt in a short period to the changed reality and new consumer attitudes. That meant reorganizing...
With the release of iOS 18 on September 16, 2024, Apple has introduced a long-anticipated update to Apple Mail: tabbed inboxes. While this feature isn’t a novelty – Gmail...
Gmail users may soon benefit from a game-changing feature called Shielded Email, designed to enhance privacy and combat spam. While the feature has not yet been officially launched, recent...
Are you frustrated with the constant struggle of your emails getting blocked by Gmail? Have you ever wondered about the reasons behind this issue and, more importantly, how to...
With the release of iOS 18 on September 16, 2024, Apple has introduced a long-anticipated update to Apple Mail: tabbed inboxes. While this feature isn’t a novelty – Gmail...
Gmail users may soon benefit from a game-changing feature called Shielded Email, designed to enhance privacy and combat spam. While the feature has not yet been officially launched, recent...
Are you frustrated with the constant struggle of your emails getting blocked by Gmail? Have you ever wondered about the reasons behind this issue and, more importantly, how to...
In the ever-evolving landscape of email management, Google has announced an exciting upgrade to Gmail’s summary cards, aimed at improving user experience and streamlining inbox navigation. The latest enhancements,...
Entering the world of email communication, you’ll encounter many terms that initially seem straightforward and intuitive. However, some of these can be pretty challenging. Accurately distinguishing between them is...
Attaching a folder to an email may seem complicated at first glance, especially if you’re trying to send multiple files or an entire project’s documents to a colleague or...
Best practices, Deliverability
In today’s digital age, email has become an integral part of our personal and professional communication. We rely heavily on emails to send important messages, documents, and updates. But...
We are proud to announce that Vercom S.A., the company behind the EmailLabs project, successfully passed an audit for compliance with the latest ISO/IEC 27001:2022 and ISO/IEC 27018:2019 standards....
Best practices, Deliverability
Are you struggling to improve the deliverability and engagement of your email marketing campaigns? Look no further than email subdomains. You can protect your root domain and effectively manage...
