CyberLabs #6 – How to Secure Your Business Communication Channels?

Michał Błaszczak, 5 April 2023


Cybercriminals are thriving in their attacks, using communication channels such as sms, push and email. Day by day, attacks aimed at obtaining sensitive information related to these channels are increasing. One might even be tempted to say this is the “scourge of today’s digital world.”

However, do we know what this increase is due to? As mentioned above, is it only related to the increased public interest in the channels?

Increase in cyber-threats in popular communication channels.

The main reason why more and more malicious messages or notifications are coming in to steal information is that it’s much easier to access tips, tools and even entire platforms prepared to send phishing, mass sms/mms campaigns, etc.

These days, you don’t have to be a specialist in a particular field to become a cybercriminal. We can get all the knowledge we need for the right amount of money, and it will only depend on us which type of communication we choose to attack. To get to the source of these threats, all we have to do is enter the so-called darknet, where newer and newer platforms or tools for cybercriminals are put up for sale every day.

In the remainder of this article, I will present some of the most common threats and, at the same time, the topics discussed in the “hidden” part of the Internet to touch on more cyber security information in the process.

Phishing as a Service

Phishing these days is one of the most common cyber threats. It is also the primary initial vector that criminals use to get into, for example, a company’s network or employee accounts. Not surprisingly, it is also one of the more prevalent issues among criminals. Therefore, a platform called “Phishing as a Service” was created some time ago. Once you buy access to this platform, you get your instance, which has several modules:

  • Payment gateways with fictitious auctions
  • A site for phishing BLIK codes
  • Ability to send phishing messages (use ready-made templates to prepare the message as well as the phishing page)
  • SMS / Email spoofing with its own “sender” field.

Let’s illustrate phishing as a service with an example:


Administration panel for a system used to phish BLIK codes, and passwords, among other things.


This offer was created by a previously shown administration panel, imitating a well-known Polish online auction and shopping website.

Thus, it is a very convenient and simple tool which does not need to be configured or secured in any way, as you get a ready-made solution after purchase. However, someone prefers to have more control over the platform. In that case, he can easily find popular payment gateways on various forums, along with tutorials discussing installing and configuring such gateways. They immediately have a special administration panel that allows you to copy, for example, Blik codes or use the acquired bank login data on the fly.

Maximize your email deliverability and security with EmailLabs!

Email Spoofing

Often paired with phishing messages goes Email Spoofing. This is an attack in which the attacker sends messages from an email address identical to the person they are impersonating.


During some attacks, cybercriminals study the target of their attack very carefully to lull the recipients’ alertness. They use appropriate language and add characteristic data/phrases.

How does the communication channel work here? In this case, one difference is the server from which the messages were sent. Another difference can be the Return-Path and Reply-To header, which can also be spoofed. Still, often the addresses in these headers are very different from the address from which the message came so that we can recognize spoofing. We can find information about the server as well as a lot of other helpful information when we view all message headers – depending on the mail/email client used, the steps may differ.

However, for less technical people, the message will look identical to the one sent from a natural person or a given organization. As in the previous example – the attacker does not need to configure his mail server. He needs to use one of the many free, publicly available tools.

How does email spoofing work?

Let me explain.


An example of a valid email message

The first rectangle represents the “envelope” field of an email message. Usually, these fields are automatically filled in for the sender when translating the header. Therefore, neither the sender nor the recipient usually sees this information. The elements in the second rectangle are the header and body. These are the sections you typically see when you open an email sent to you.

The sender can make changes to the message header and impersonate the sender’s identity so that the email looks like it came from someone other than Xyz1. Let’s go back to our example.

Let’s say you have a friend who is very fond of making all sorts of jokes, and you have just received an email from him with the following content:


An example of email spoofing

Note that the “envelope” field is correct, but the “from” and “reply” fields are false. When Xyz1 receives this email, he may think it is from his boss. When he clicks “reply to,” he will only see the name “CEO” in the “from” field, but the message will go back to his colleague who forged the email, Xyz1.

In the same way, cybercriminals can cleverly disguise an email and customize it for their victims. For example, if a criminal wants to obtain banking information from his target, he can do the same thing as Xyz2. Still, instead of telling Xyz1 that he got a promotion, he can misrepresent himself in the email as a trusted bank and direct the recipient to go to a fake website.

SPF, DKIM, DMARC authentication protocols – what is it, and why is it worth having them?

The aforementioned records will allow us to increase the security of our email addresses because, with the correct configuration, an attacker will not be able to spoof our addresses. In addition, correctly configured records will increase the “rating” of our message which will allow it to bypass the “SPAM” folder.

However, what are these mysterious records?

  • SPF, or Sender Policy Framework, is a primary security measure that allows us to indicate which IP addresses can send emails from our domain. However, more protection is needed against today’s attacks, so more records should also be implemented.
  • DKIM, or Domain Keys Identified Mail, is a security feature introduced due to SPF problems. The DKIM mechanism digitally signs the contents of our message. Thanks to this mechanism, we can verify whether a message was actually sent from an authentic sender.
  • DMARC, or Domain-based Message Authentication, Reporting and Conformance, confirms the sender’s domain using previous security features.

SPF, DKIM, DMARC: Basic elements of email authentication

Using SPF and DKIM alone will protect against people who want to impersonate our email addresses. It is also slowly becoming standard to implement a DMARC record, which will allow us to define what the server receiving the mail is supposed to do within unauthorized emails.

If it properly activates all these mechanisms and we add the appropriate records to the DNS, then, in addition to the fact that we will be more resistant to various attacks, we will further increase the deliverability of our campaigns.

To verify whether our emails have the records as mentioned earlier configured, you can use our entirely free MailChecker tool.


SMS Traffic Pumping Fraud

Any company that sends an SMS message after, for example, sending a request for a one-time code, signing up for a newsletter or other, can be vulnerable to this attack. This attack involves sending SMS messages in bulk to set phone numbers consecutively. It is caused by a need for proper monitoring on the server side, which accepts requests to send messages.


The scammers reap a portion of the income generated in this way, but the account owner foots the bill.

As we know, a professional social engineer can extract information from a person. Usually, during a conversation, we are very skillfully manipulated to give the attacker information that is important to them.

CyberLabs #4 –  Social engineering or hacking people’s minds

However, acquiring such skills requires many years of practice, and, in addition, not everyone can become a social engineer. Therefore, we can find many advertisements on the darknet, thanks to which we can order calls to any phone number, during which such a social engineering attack will be performed.

Of course, depending on the amount, the call can be made by an automated machine or by a natural person calling from a number that has a fake sender name. The whole thing can thus look like a call from, for example, a bank.

Maximize your email deliverability and security with EmailLabs!

Malicious push notifications

In recent months, we have seen an increase in malicious campaigns using the push channel. However, all these campaigns can be divided into two types:

  1. Notifications designed to extort, for example, payment data (online skimmer).
  2. Notifications aimed at convincing the user to download and run malware.

In both cases, it can all start with malvertising (using advertisements to spread malware) or with PDF files injected into malicious sites, in which we can find a so-called “fake captcha”, after clicking on which we are redirected to different places. During this, we are asked to consent to push notifications.

Once we agree, we will start receiving scam notifications. At this point, depending on the cybercriminal’s assumptions, we may be redirected to sites with fake stores where we can buy something at a steep discount (in reality, it’s a site with a so-called online skimmer that aims to defraud our payment card data).

Another scenario can look very similar to the previous one. Still, in this case, the push notifications impersonate Windows Defender, for example, and inform the victim that the computer is supposedly infected. By forcing us to fear losing, for example, data, we are forced to download a fake Windows Defender update that is supposed to get rid of the malware. In reality, we download malware that, once installed, will start stealing data from our computers.

Email security development is a must!

As threats evolve, newer and newer security features must be implemented. However, it is essential to remember those cybercriminals can bypass any security over time, so an important part of the fight against threats is constantly improving one’s systems.

We can eliminate some threats by approaching them with an “open mind,” i.e. don’t allow ourselves to be manipulated, verify links/attachments from suspicious emails, etc. Other safeguards need to be implemented in our systems, and it is two such safeguards that we could read about recently.

We are, of course, talking about BIMI.

Brand Indicator for Message Identification is a method of enhancing the security of email communications that allows a logo of a company’s choice to appear right next to a message in the mailbox. However, requirements must be met for such a logo to appear in the message list.

Why does your company need BIMI? 


BIMI is an extension of the existing standards (SPF, DKIM and DMARC) to include brand identity.

Email sender verification

Sender Verification is a solution that allows you to authorize sender addresses among email providers such as Gmail, Onet, WP/O2, etc. When implemented correctly, a green shield will appear next to the sender’s name, which informs the recipient that the email has been verified. This means they are authorized to send messages from the given address.

Using these two safeguards allows many users to distinguish fake messages from real ones. As a result, this will translate into the number of messages opened. In addition, our addressees will be reassured that we also care about their security.

A handful of good tips

    • Let’s remember to verify, primarily emails that seem suspicious. Among other things, let’s check the sender’s address or the appearance of the message – that is, whether it is not unnaturally structured. If, for example, we are not expecting a message with an attachment from our superior, it is worth confirming through another communication channel whether the message was sent to us by the person in question.
    • If we make an online purchase, let’s verify the URL is a valid payment gateway address with no “typos”.
    • Those who are more technical can also check the message headers of a suspicious message to verify that the email is not phishing. Non-technical people can take advice from IT departments.
    • It is worth verifying that our mail servers have set up SPF/DKIM/DMARC records. To confirm that we have the records set up correctly, we can use the MailChecker tool.
    • Keep in mind that payment gateways can also be embedded on our sites. A criminal can modify them to send data to a server he controls. So it is worth conducting regular penetration tests to eliminate the risk of whether someone has changed our payment gateways.
    • If any of our applications allows us to send, for example, an SMS message that forces a specific action on the site, let’s remember to apply appropriate restrictions and monitoring that will allow us to quickly detect anomalies and block unwanted messages that can increase the cost per message.
    • Remember that institutions such as banks, etc., only call once to ask for information to verify our identity. If you receive such a call, you can hang up, and if you want to confirm whether the call did not come from the bank, you can find the hotline number on the real page, from which you can find out whether someone tried to contact you. During vishing, the attacker often impersonates, for example, our boss, who orders us to make a certain transfer urgently. Let’s remember to confirm such transactions through a separate communication channel.
    • Let’s try not to click without considering every link, hyperlinked image, etc. Often a click can result in redirection through multiple sites that we allow to send malicious pushes.
    • Let’s remember to implement new solutions to increase the security of our messages. This will undoubtedly translate positively into our campaigns.

Stay Secure! 👾

Create an account with EmailLabs today!

Ensure the deliverability, privacy and security of your e-mail communications!

Most popular

Latest blog posts